FAQ & RETURNS
For more information, please check this FAQ
How soon will I receive my order?
Delivery time is subject to the shipping terms of the shipping company.
What is our refund and cancellation policy?
The customer may replace the product or cancel the transaction and continue to enact the Consumer Protection Law and regulations issued thereunder on a sale transaction. Without derogating from:
Deadline for cancellation of the transaction or replacement - up to 14 days from the date of receipt of the product.
And all at its sole discretion.
Products sewn and / or designed according to personal measurements provided by the customer (which are not the standard dimensions for selection), as well as details that have been changed and / or adjusted to the customer's request, can not be canceled or replaced, unless the cancellation notice was given before preparing the products.
A cancellation request will only be made to the email: firstname.lastname@example.org.
After receiving the cancellation or replacement notice, we will send you exact instructions on how and where to ship the package. Items sent to us without a suitable pre-approved request will not be accepted. It is also possible to go directly to the business independently to carry out the operations by prior arrangement by phone: +972-54-9777735.
Cancellation of the transaction by the customer is subject to the product being received at the business, when it is complete, without defect, not used, in original packaging only and with the price label attached (if any).
Use it, in original packaging only and with the price tag attached (if any).
After receiving a lawful cancellation notice, and after receiving the aforementioned product, the customer is paid the amount paid by him for the product less cancellation fees (the shipping fee is not part of the product price and will therefore be deducted separately from the refund) at 5% of the transaction amount or 100 NIS, whichever is lower .
In addition, in the event of such cancellation, the shipping cost will also be deducted from the transaction amount.
Can I order this product in a different style / fabric / length?
Yes, there is no extra cost for custom size and color, please contact us before ordering.
Does my product match exactly the color I see on your site?
There may be a slight difference between the actual product color and what you see in the image, depending on the display settings of your computer monitor.
Can I order a custom dress?
Yes, we can make dresses according to your color and size, just leave your personal information in the comments What is our advantage?
Our goal is to provide a complete shopping experience for all brides, bridesmaids and all special occasions. We strive to provide you with the latest selection, the best prices and the widest range of styles. Just fill in the details and we will prepare the perfect outfit for your big event.